Claims
Claims
Important Notice
Failure to timely report a claim may jeopardize any coverage that may otherwise be available. It is essential to notify the carrier in writing immediately of any claim. Please note that orally informing RISC of a claim is not adequate reporting and will not constitute notice of the claim to the insurance carrier. Some insureds may believe that a claim is not made until a lawsuit is filed. That is not necessarily the case. We suggest you review your policy’s definition of a claim and note that even an email received by the insured may meet the definition of a claim in some instances.
Written notice of the claim to the carrier must be provided as soon as possible after a claim is first made but in no event more than 90 days after the insured becomes aware of the claim. The written notice must include the licensee’s name and the time, place, and details of the claim.
How to Notify the Carrier of a Claim
Download the applicable Notice of Claim Form
Submit completed form by any of the following methods:
- U.S. Mail Delivery
- RISC Claims Department
PO Box 6709
Louisville, Kentucky 40206-0709
- RISC Claims Department
- Overnight Delivery
- RISC Claims Department
4211 Norbourne Boulevard
Louisville, Kentucky 40207-4048
- RISC Claims Department
- Electronic Delivery
- RISC Email: claims@risceo.com
- Facsimile
- (502) 896-6343
What to Expect After Submitting a Claim
Once RISC has written notice of a claim, the claim is assigned to an adjuster, who will contact the insured or insured’s representative (if applicable). Our adjusters only handle real estate and appraisal E&O claims, so they have developed expertise in this field. The adjuster will request any additional information that may be needed and review the claim to determine whether coverage applies under the terms of the applicable insurance policy. RISC’s duty to find coverage where the policy supports it is our utmost concern.